![]() In this case, replace the battery with a charged one, or use an AC adapter kit ACK-E6 (Separately available).Your computer does not supply power to the camera through the interface cable. If there is insufficient charge left in the camera battery, the camera cannot communicate with EOS Utility. ![]() Do not connect the camera via a hub doing so may prevent EOS Utility and your camera from communicating normally. The EOSDIS will provide EOS spacecraft command and control, data processing, product generation, and data archival and distribution services for EOS. Connect your camera and computer directly with the interface cable provided with your camera. EOS Utility and the camera may not communicate normally with a cable other than the EOS DIGITAL camera-dedicated Canon interface cable.Versions of the EOS Utility Updater for a variety of cameras/operating systems can be downloaded from the Canon homepage. When using a camera or computer that differs from the model used initially, please download the supported version of EOS Utility.The supported software version may differ depending on the camera you use and the operating system installed on the computer.(Version 3.11 or later is supported.).
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